Privacy Policy

Cooks Plus has an unwavering commitment to keeping your personal information private. We want our customers to visit our site regularly and be able to shop with complete confidence. Our privacy policy is readily available so that you know exactly how we gather information and what we will and won’t do with that information. 

As part of operating on the web we, at times have links to other websites, Cooks Plus is not responsible for the privacy practices or the content of these websites and cannot guarantee the practices of these sites.

Server Logging & Web Site Cookies

Each customer's computer uses an IP (Internet Protocol) address when they are online, this is logged by our server. We use your IP address to identify your website use, assist in the ordering process, help diagnose any problems with your order and to gather broad statistical information such as visitor numbers.

 As with most website our site also uses cookies. Cookies are small text files a web site stores on your computer and which are used to recognise repeat customers and enhance their experience when they return to the web site, storing information about you and your preferences. Only the information that you provide, or the choices you make whilst visiting the web site can be stored in a cookie. For example, a cookie cannot determine your e-mail address unless you choose to enter it in to the appropriate field.

Allowing a web site to create a cookie will not give our website or any other website access to the rest of your computer, and only the site that created the cookie can read it. Cookies allow you to take advantage of the best features offered by websites. For example we use cookies to save your login details so you don't have to re-enter it each time you visit our site. If you prefer, you can set your web browser (such as Internet Explorer/Chrome) to notify you when a site is using a cookie and/or to refuse it. 

How We Collect Customer Information and What We Do With It.

Cooks Plus gathers information about customers through:

  • Shopping cart order forms
  • Newsletter registration form (an opt-in choice)
  • My Account contact profile update form
  • Promotional contests (an opt-in choice)
  • Contact Us email form
  • How We Use This Information

The information we obtain from you is used for the following:

  • To process payments for purchases and enable shipping of the items you have ordered
  • To contact you if required
  • To generate purchasing statistics from online surveys and competitions (an opt-in choice)
  • To send you information about our company/products and promotional material (if you join one of our mailing lists, an opt-in choice)
  • To send you information about any cooking classes or workshops
  • To answer any general queries you submit via our contact us email form

Customer Information

The Cooks Plus website provides the following opportunities for communication:

  • Opting in or out of receiving communications from our website
  • Correcting or updating your information in the My Account area
  • Contacting us via our contact form

 Alternatively, you can contact us on 1300 00 2665

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